Plataforma's Terms and Conditions

Updated: January 24, 2021

IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION IN SECTION 18 THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND PLATAFORMA ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE MAY BE LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT

PLEASE READ THESE TERMS AND CONDITIONS (THE “TERMS”) CAREFULLY. BY ACCESSING THE LEONA WEBSITE OR USING ANY LEONA SERVICES, FEATURES OR PROGRAMS (COLLECTIVELY, THE “SERVICES”), YOU AGREE TO BE BOUND BY THESE TERMS AND THE PLATAFORMA PRIVACY POLICY INCORPORATED INTO THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU ARE NOT AUTHORIZED TO ACCESS THE LEONA WEBSITE OR USE ANY SERVICES. By using any of the Services, you represent that you are of legal age to enter into these Terms or, if you are not, that you have obtained parental or guardian consent to enter into these Terms and your parent or guardian consents to these Terms on your behalf.

  1. Definitions. As used in these Terms, the words “you”, “your” and “yours” mean any user of the Plataforma Checkout. The words “Plataforma”, “we”, “us” and “our” mean Plataforma, LLC and its affiliate. The word “Merchant” means an online merchant that offers the Plataforma Checkout process as an option for use in completing a purchase. The word “Merchandise” means each item of merchandise or service included in your order on the Merchant’s website. The phrase “Plataforma Checkout” means Plataforma's online checkout application that can be used to process or complete an online order for products or services from a Merchant, subject to these Terms.

  2. Changes to Terms or Services. We may, in our sole discretion, modify these Terms, and any policies referenced in these Terms, at any time, and any such changes will be effective immediately upon our posting on this website. Your use of our website or any Services after such posting shall constitute your agreement to be bound by the Terms as so modified. If you do not agree to these Terms as modified, do not use our website or any of the Services. Please check the “Last Updated” legend at the beginning of these Terms to confirm when they were last updated. We may also, in our sole discretion, modify or discontinue any aspect of this website or the Services at any time.

  3. Your Account. In order to use certain Services, we may require you to create an account (“Your Account”) with us. You represent and warrant that all information you provide in connection with Your Account is accurate and complete. If we believe that any information is inaccurate or incomplete, we reserve the right, in our sole discretion, to suspend or terminate Your Account. We also reserve the right to suspend or terminate your account if we believe, in our sole discretion, that your actions or Your Account are in violation of these Terms, could give rise to a risk of a claim against us, or could cause or enable a security risk to our systems or data. You are solely responsible and liable for all actions that take place on Your Account, even if you didn’t authorize the activity. You must maintain the confidentiality and security of any authentication credentials established or devices used for access to Your Account. You must notify us immediately if you become aware of any unauthorized access to or activity on Your Account. Plataforma will not be liable for any losses you incur due to unauthorized access to or use of Your Account.

  4. Using the Plataforma Checkout. When you use the Plataforma Checkout, you are requesting that we complete your order by purchasing the Merchandise from the Merchant and then reselling the Merchandise to you. We will use the information included with your order from the Merchant’s website, as well as any additional information we may collect from or about you, to determine whether to process and complete your order (e.g., we may use the information you provide to us to verify your identity prior to deciding whether to complete your order). We’ll determine in our sole discretion whether to process or complete your order. You represent and warrant that the information you provide to us is accurate and complete. If we agree to purchase and resell the Merchandise to you under these Terms, we’ll notify you electronically using the information you’ve provided for your order. YOU AGREE THAT, IN ADDITION TO OUR RIGHT TO CANCEL YOUR ORDER PURSUANT TO THESE TERMS, WE WILL HAVE NO OBLIGATION TO PURCHASE THE MERCHANDISE FROM THE MERCHANT FOR RESALE TO YOU OR TO OTHERWISE COMPLETE YOUR ORDER PRIOR TO (I) OUR RECEIPT OF FULL PAYMENT FROM YOU IN A MANNER APPROVED BY US, AND (II) OUR RECEIPT OF THE MERCHANDISE FROM THE MERCHANT

  5. Validating your Identity. By using the Plataforma Services, you authorize Plataforma and our third-party service providers, directly or through third parties, to make any inquiries we consider necessary to validate your identity and to collect information about you in accordance with applicable laws and our Privacy Policy. This may include asking you for further information that will allow us to reasonably identify you, requiring you to take steps to confirm ownership of your email address or financial instruments, or verifying your information against third party databases or through other sources. We or our third-party service providers may also ask you for identifying documents to help us or them validate your identity. Leona reserves the right to close, suspend, or limit access to Your Account and/or the Services in the event we are unable to obtain or verify this information. You authorize your wireless operator (e.g., AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator anywhere in the world) to disclose your mobile number, name, address, email, network status, customer type, customer file, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, to our third-party service provider, solely to verify your identity and prevent fraud during the term of these Terms.

  6. Unauthorized Uses of the Services. You agree that you will use the Plataforma Checkout solely for the lawful purchase of Merchandise for your lawful personal use in accordance with these Terms; no other uses of the Plataforma Checkout are authorized. Without limiting the foregoing, in using our website or any Services, you agree that you will not:

  • Collect information about other users.

  • Interfere with the operation of any Services (including, but not limited to, the Plataforma Checkout) or the systems used to make them available.

  • Run any automated scripts or programs against any Services (including but not limited to the Plataforma Checkout).

  • Introduce any malware or malicious code into our systems.

  • Prevent any other person from using any Services.

  • Reproduce, distribute, modify, reverse engineer or create derivative works of any portion of the Services (including but not limited to the Plataforma Checkout).

  • Engage in any activities related to the Services that violate any applicable law, statute, regulation, or ordinance or breach these Terms or any other agreement you have with Plataforma.

  • Provide false, inaccurate or misleading information.

  • Provide information belonging to any person other than yourself or use an account that belongs to another person for yourself or on behalf of another person.

  • Use the Services to purchase:

    • Ammunition, firearms, restricted or prohibited firearm parts or accessories, or weapons or knives regulated under any applicable law.

    • Narcotics, steroids, controlled substances, quasi-pharmaceuticals, or drug paraphernalia.

    • Currency in any form, including virtual and digital currency.

    • Any goods or services deemed unacceptable by Leona or any of its third-party service providers, in their sole discretion.

  • Use the Services to accomplish a cash advance, wire or money transfer.

  • Commit unauthorized access to or use of Plataforma's website or systems.

  • Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

  • Attempt to do, or to assist any other person in doing, any of the foregoing.

  1. Information on the Services and Merchant Websites. Merchants and their licensors may make information available about their respective businesses, products or services (“Merchant Information”). Some of the Merchant Information may also appear in the process of your using our website, the Plataforma Checkout or other Services. All Merchant Information, including but not limited to product descriptions, features, functionality and specifications, is provided by the Merchant. We do not control, and we shall have no responsibility or liability for, the accuracy, completeness or reliability of any Merchant Information. If you have any questions about Merchant Information, and before you rely on any Merchant Information, you agree to confirm any such Merchant Information with the Merchant. Plataforma makes no representation or warranty as to the accuracy, completeness or reliability of any Merchant Information.

  2. Merchandise. You agree that Plataforma is not responsible or liable to you for any offensive content that may be associated with, contained in or available through any Merchandise. You are responsible for determining whether the Merchandise you purchase through the Plataforma Checkout is acceptable for viewing or use by you or any other individual that might have access to the Merchandise. By ordering any age-restricted Merchandise, you certify that you meet all applicable age restrictions. You also agree to read and abide by all instructions, directions and warnings provided with the Merchandise. You agree that you will not purchase or use any Merchandise related to health or wellness without first checking with and receiving approval of a qualified healthcare professional.

    Plataforma is not responsible for, and we make no guarantees concerning, the performance of any Merchandise. Where permitted by the Merchant, we will pass through to you any product warranties provided by the Merchant. You agree to contact the applicable Merchant for all questions concerning use of the Merchandise and any product warranty claims. You agree to contact us if you have any questions about payment, shipping or returns of Merchandise. You agree that it is your responsibility to determine and comply with all applicable local, state, federal, and foreign laws (including minimum age requirements) regarding the purchase, possession and use of any Merchandise.

  3. Merchants are Separate from Plataforma. Plataforma has a contractual relationship with each Merchant through which we make the Plataforma Checkout available for purchases of the Merchant’s Merchandise, but Plataforma is a separate company from each Merchant, and we do not have any control over any Merchant’s operations or Merchandise. Any reference to a Merchant or its products on our website or within the Plataforma Checkout is not an endorsement or recommendation by us of that Merchant or its products or services. Additionally, Plataforma is not responsible for the content or functioning of any Merchant or third-party website or application. Your use of any Merchant or third-party website or application is at your own risk, and such use will be governed by that Merchant’s or third party's terms, conditions and policies.

  4. Placing an Order. You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. By providing payment information to us, you authorize us to charge your card or other payment method as a payment for your order. We will determine in our sole discretion the manner of payment that we will accept from you. If we agree to accept payment by invoice from you, any such payment must be made at one of our approved collection centers, which will be provided to you during the checkout process, using an invoice or other documentation we provide to you for that purpose. We reserve the right to refuse or cancel an order for any reason at any time prior to delivery of the Merchandise to you. If we do cancel an order after your payment has been charged, we will issue a credit to the original payment method for your transaction. By confirming your order at the end of the checkout process, you are agreeing to accept and pay for the Merchandise, and all applicable shipping and handling charges and taxes, as displayed within the Plataforma Checkout

  5. Shipping and Delivery. We will ship your purchased Merchandise to the address provided by you within the Plataforma Checkout, provided that the address meets the requirements for shipping by our chosen carriers (e.g., they will not deliver to a PO Box). Risk of loss and title for Merchandise passes to you upon delivery of the Merchandise to our carrier. Certain restrictions may apply to our ability to deliver Merchandise to certain locations, so even after you make payment, we might not be able to complete the order. Our estimated delivery times are dependent upon on the method of shipping selected, the destination for the Merchandise, and when we receive the Merchandise from the Merchant. Plataforma has the right to reject any item received from a Merchant for any reason, including but not limited to, authenticity concerns, failure to meet our condition standards, or apparent damage of the item. Plataforma cannot control the amount of time it takes for the item to reach Leona, so we cannot guarantee a specific delivery timeframe for any items; however, once we receive the item from the merchant it generally takes 1-2 business days for us to process the item and ship it to a customer. If you do not receive an item you’ve purchased, you must promptly report the issue to Plataforma within 2 days of the latest estimated delivery date. Plataforma has the right, in our sole and absolute discretion to refuse to accept returns or other refunds and/or to charge restocking fees for returned or abandoned items. If you or the Merchant refuses to accept delivery of a package sent to the address on file, Plataforma will consider the property abandoned after thirty (30) days and may charge you or the Merchant Plataforma's reasonable expenses incurred due to such refusal to accept delivery.

  6. Counterfeit Products. If you receive any Merchandise that you believe is counterfeit, you must notify Plataforma in writing within 3 days after receiving the item, and we will commence an investigation into the matter. You agree to cooperate with us in the investigation and final disposition of the Merchandise, including providing photographs and other evidence of the Merchandise, providing the Merchandise to law enforcement, destroying the Merchandise or delivering it back to us, at our direction. If we elect to have you destroy the Merchandise, you agree to provide reasonable proof of destruction to us. We will refund all fees and costs paid by you for the Merchandise (including shipping and handling). In no event are you permitted to resell any item (on Plataforma's website or elsewhere) that is reasonably believed to be counterfeit.

  7. Our Third-Party Service Providers. We may use third-party service providers to assist us in making one or more Services available to you. By linking your bank account to Your Account or any Services, (i) you authorize us and our third- party service providers to access your financial accounts on your behalf, and to gather information about you; (ii) you give us and our third-party service providers a limited power of attorney, and appoint us and our third-party service providers as your true and lawful attorney-in-fact and agent to act on your behalf and access, transmit, and use your information as necessary to provide the Services; and (iii) you agree to the transfer, storage, and processing of your information by these third party providers in accordance with their respective privacy policies. We have no liability to you for any damages you may suffer as a result of any such third-party's actions or inactions or from inaccurate account information.

  8. Third Parties Acting on your Behalf. If you grant permission to a third party to take actions on your behalf, or access information about Your Account, either through your use of the third party's product or service or through Your Account, you acknowledge that Plataforma may disclose the information about Your Account that is authorized by you to the third party. You also agree that granting permission to a third party does not relieve you of any responsibility under these Terms, and agree that you will not hold Plataforma responsible for, and will indemnify Plataforma from, any liability arising from the actions or inactions of any third party in connection with the permissions you grant.

  9. Privacy. You acknowledge that any personal information that you provide to Plataforma will be used by us in accordance with our Privacy Policy, which may be updated by us from time to time. Plataforma may share certain information with Merchants to enable them to complete the purchase and shipping of the Merchandise, and to enable them to provide services related to product warranty, product returns, product recalls and general customer service. You agree that we may also share (or you may be requested to share) your information with third-party service providers who play some part in processing or completing your transaction (e.g., credit card processing vendors and their service providers), and you agree that we and such third-party providers are permitted to use your information for such purposes. You agree that such third parties may use and retain your data in accordance with their respective privacy policies and applicable law.

  10. Disclaimer of Warranties. THE PLATAFORMA WEBSITE AND THE SERVICES (INCLUDING BUT NOT LIMITED TO THE PLATAFORMA CHECKOUT), AS WELL AS ALL FUNCTIONALITY AND MERCHANDISE MADE AVAILABLE THROUGH THE WEBSITE OR SERVICES, ARE PROVIDED BY PLATAFORMA ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEBSITE OR ANY SERVICES (INCLUDING BUT NOT LIMITED TO THE PLATAFORMA CHECKOUT) OR THE MERCHANDISE PURCHASED THROUGH THE PLATAFORMA CHECKOUT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PLATAFORMA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THIS SECTION DOES NOT LIMIT THE TERMS OF ANY PRODUCT WARRANTY OFFERED BY THE MERCHANT OR MANUFACTURER OF ANY MERCHANDISE THAT IS TRANSFERRABLE TO YOU. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF OUR WEBSITE AND ANY SERVICES (INCLUDING BUT NOT LIMITED TO THE PLATAFORMA CHECKOUT) AND YOU AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE IN YOUR USE OF THE WEBSITE AND ANY SERVICES MAY NOT BE SECURE AND MAY BE INTERCEPTED OR ACCESSED BY UNAUTHORIZED PARTIES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

  11. Limitation of Liability. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, PLATAFORMA WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE, ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE OR ANY SERVICES, EVEN IF LEONA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, THIS DISCLAIMER APPLIES TO, BUT IS NOT LIMITED TO, ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, COMPUTER MALFUNCTION, COMPUTER VIRUSES, COMMUNICATION FAILURE, NETWORK OR SYSTEM OUTAGE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OF USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PLATAFORMA WILL NOT BE LIABLE FOR ANY DAMAGES RELATED TO OR ARISING OUT OF THESE TERMS OR YOUR USE OF OUR WEBSITE OR ANY SERVICES IN EXCESS OF THE FEES PAID BY YOU TO PLATAFORMA FOR THE PURCHASE OF ANY MERCHANDISE RELATED TO THE CLAIM.

  12. Disputes & Arbitration; Applicable Law. PLEASE READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. USING OR ACCESSING OUR WEBSITE OR ANY OF THE SERVICES (INCLUDING BUT NOT LIMITED TO THE LEONA CHECKOUT) CONSTITUTES YOUR ACCEPTANCE OF THIS ARBITRATION PROVISION. PLEASE READ IT CAREFULLY AS IT PROVIDES THAT YOU AND LEONA WILL WAIVE ANY RIGHT TO FILE A LAWSUIT IN COURT OR PARTICIPATE IN A CLASS ACTION FOR MATTERS WITHIN THE TERMS OF THE ARBITRATION PROVISION. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER BASED IN CONTRACT, TORT OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT LEONA AND YOU ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by Judicial Arbitration Mediation Services, Inc. ("JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures (the “Arbitration Rules”) and as modified by this agreement to arbitrate. The Arbitration Rules, including instructions for bringing arbitration, are available on the JAMS website at http://www.jamsadr.com/rules-streamlined-arbitration.
    The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by JAMS or by the arbitrator. The arbitrator’s decision will follow the terms of these Terms and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of these Terms, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you.
    These Terms will be governed by and construed under the laws of the United States (including federal arbitration law) and the Commonwealth of Virginia, without regard to conflicts of law principles.

  13. Intellectual Property. Our website and Services, and all content, coding, design and graphics contained therein or supporting any of them, and all intellectual property rights therein or related thereto (collectively, “Plataforma IP”), are owned by Plataforma, its affiliates and/or its or their third-party providers, and no rights are granted to you in any Plataforma IP. The copying, redistribution, use or publication by you of any part of the website, Services or other Plataforma IP, unless expressly permitted in these Terms, is strictly prohibited.

  14. Exports. You acknowledge and agree that Merchandise may be subject to the customs and export control laws and regulations of the USA and other jurisdictions. You represent and warrant that you will not purchase, transfer, ship or export any Merchandise in violation of any laws, rules or regulations, including but not limited to, the U.S. Treasury Department’s List of Specially Designated Nationals and the U.S. Department of Commerce’s Denied Persons List or Entity List.

  15. Termination. You may terminate these Terms at any time by notifying us in writing and, if applicable, deleting Your Account; however, you will continue to be responsible for all actions taken through Your Account (whether or not authorized by you) prior to any such deletion. We may terminate Your Account or these Terms at any time, in our sole discretion. In the event of any such termination by us, except where you are in breach of these Terms, we will continue to perform under these Terms to fulfill or refund any then-outstanding orders for which you have paid in full. Upon termination of these Terms, all provisions that are by their nature intended to survive termination shall so survive, including but not limited to the following Sections: 7 through 19; 21 through 26; and 29.

  16. Feedback You Provide. If you submit comments, ideas, or feedback to us (“Feedback”), you hereby grant to us an unrestricted, perpetual, irrevocable, transferrable, worldwide right and license to use and exploit such Feedback in any and every way, without compensation to you and without any obligation to report on such use.

  17. Communication & Notification. You agree that Plataforma may provide you communications about Your Account or a Service electronically, via phone, or in writing. Standard mobile, message, or data rates may apply and you are responsible for any such fees. Plataforma reserves the right to close or limit access to Your Account or a Service and immediately collect all due amounts if you withdraw your consent to receive electronic or other communications, if you revoke access to any third-party service or website on which the Plataforma Service relies, or if any such service should revoke or cancel your account on that service or website. Any electronic communications will be considered to be received by you at the time we email it to you or otherwise send it to your attention. Communications sent to you by postal mail will be deemed received by you three business days after we send it. If we need to contact you to service Your Account or to collect amounts you owe to us, you hereby give consent to us, as well as third-party servicers, agents, contractors and collectors of Your Account, to communicate with you in any way, such as calling, texting or email via:

    • a mobile phone you provide to us, use to contact us, or at which we believe we can reach you (even if it is not yours),

    • any email address you provide to us or one of our merchants,

    • automated dialer systems and automatic telephone dialing systems,

    • pre-recorded or artificial voice messages and other forms of communications.

    You also acknowledge and agree that these communications are not unsolicited, and you understand that this may result in additional mobile, text message, or data charges. You agree that Plataforma may monitor or record telephone conversations you or anyone acting on your behalf has with Leona or its agents for quality control and training purposes or for its own protection.

  18. Plataforma Website & App Content. The information on Plataforma's websites or apps is for information purposes only. It is believed to be reliable, but Plataforma does not make any promises as to its completeness, timeliness or accuracy. You agree that access to or use of our website or Services may be unavailable or limited from time to time due to, among other things, technical issues, equipment failures, force majeure events, power failures, governmental actions, or causes outside of Plataforma's control, and Plataforma shall have no liability for such unavailability or limitations.

  19. Links to Other Websites. Links to non-Plataforma websites are provided solely as pointers to information on topics that may be useful to users of the Services, and Plataforma has no control over the content on such non-Plataforma websites. Plataforma makes no warranties concerning the content or reliability of such websites, nor does Plataforma warrant that such websites or content is free of viruses or other malicious software or code. You are using each third parties’ websites at your own risk. Links to non-Plataforma websites do not imply any endorsement of or responsibility for the products, information or services offered at such websites, or any representation regarding the content at such websites.

  20. Closing Your Account. You may request to close Your Account at any time by contacting us at support@getplataforma.com. Your request may take up to 30 business days to process. Upon account closure, we will cancel any pending transactions unless otherwise legally prohibited. If you owe any payment, Plataforma will not close Your Account until that payment has been made, but we may limit your ability to make additional transactions using Your Account. You may not close Your Account to evade an investigation. You will remain liable for all obligations related to Your Account even after the account is closed. Plataforma will retain your information in accordance with our Privacy Policy and any applicable state or federal law, rule or regulation.

  21. Dormant Accounts. Plataforma may close your account if you do not log in to Your Account or use the Plataforma Services for two years.

  22. The Plataforma or Leona Marketplace. Plataforma may make available an online marketplace (the “Marketplace”) through the Plataforma or Leona website that allows users to find information about various merchants, and to initiate a purchase of one or products or services. We may monitor the integrity of the Marketplace and we may take steps to protect the Marketplace as determined by us in our sole discretion. You are not permitted to engage in market manipulation or fraud, including creating false or “dummy” accounts. If we believe, in our sole discretion, that a Merchant or customer has attempted or is attempting to interfere with the free and fair operation of the Marketplace, or creates artificial, false or misleading information, or information appearing to mislead with respect to pricing or demand for a product on the Marketplace, then, without limiting any of our other rights, we reserve the right to do any or all of the following: (i) cancel any or all of your orders pending through the Services; (ii) withhold any payments due you; (iii) place limits on your use of the Services; (iv) charge your credit card for costs, expenses and fees incurred by Plataforma as a result of your actions in violation of this provision; (v) notify law enforcement of the fraudulent activity; (vi) temporarily or permanently suspend your account, and (viii) charge your credit card an additional service fee of up to $1,000 to cover Leona’s investigation fees and other related costs and expenses.

  23. General. These Terms represent the complete agreement and understanding between you and Plataforma, and these Terms supersede all prior agreements and representations, whether written or oral, between the parties with respect to the subject matter of these Terms. If any provision of these Terms is held to be unenforceable for any reason, the unenforceable provisions shall be disregarded, all other Terms shall remain in full force and effect and these Terms shall be enforced without the disregarded provision. The headings contained in these Terms are for reference purposes only and shall not control the meaning or interpretation of any provisions in these Terms. The failure of Plataforma to act with respect to a breach of these Terms does not constitute a waiver and will not limit our rights with respect to the breach or any subsequent breaches. You may not assign any of your rights or obligations under these Terms without our express prior written consent. We may assign any or all of our rights or obligations under these Terms without restriction. Notices to you may be made via posting to the Plataforma website at getplataforma.com or by e-mail, or by regular mail. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

  24. How to Contact Us. If you have any questions about Plataforma or these Terms, please contact us at support@getplataforma.com. Please note that e-mail communications will not necessarily be secure, so please do not include credit card information or other sensitive information in any e-mail correspondence with us.